SHAH ALAM, 14 Nov: The failure of the MySikap system to address flooding of users who need to deal with the Road Transport Department (JPJ) is another evidence of wasteful projects by the Barisan Nasional (BN) Government.
The Chairman of the Parti Keadilan Rakyat (PKR) Consumer Affairs Bureau, Yahya Shari, said that he is disappointed with the failure of the system, which costs RM200 million, to work perfectly thus inconveniencing users.
“We hope that JPJ will improve the system, which has received complaints across the country, because it does not provide good service.
“JPJ should have refined its effectiveness before introducing the MySikap system,” he said when contacted by Selangor Kini yesterday.
The media also reported that the MySikap portal has been experiencing problems with the capacity load of users using the system, causing technical problems that affects millions of users, and according to records, Malaysia has about 14 million drivers and 24 million vehicles registered under JPJ.
Yahya said that the government should insist on imposing a fine on the contractors who were appointed to handle the MySikap operations.
“What happened caused inconvenience and we hope that the government will terminate their services and appoint another contractor. Users who are faced with problems should provide comments and complaints directly to the JPJ website and to the Prime Minsiter, Datuk Seri Najib Razak.
“Complain at all JPJ counters across the country so that immediate action can be taken by the government,” he said.
A comment from a Facebook user, Iean Nizar, said that the government should thoroughly review and provide a comprehensive security plan before the MySikap system was introduced.
“There should be emergency plans A, B, C, D, if necessary, in the event of a server breakdown and so on, and not have a plan only after it has already been implemented and carried out. The main reason is because MySikap involves many parties, from customers, right up to the JPJ office itself,” he said.