BY LIZAWATI MADFA
SHAH ALAM, 24 OCT: The i-ADU application is launched to facilitate complaints to be made directly to the Shah Alam City Council (MBSA).
Its Head of Corporate and Public Relations Division, Shahrin Ahmad said it is one of the initiatives to improve MBSA’s delivery system for the convenience of the community.
He said it enables the process of making complaints, reviewing complaints, receiving feedback and rating solution satisfaction to be done online.
“This application also complaints to be lodged 24 hours a day and not limited to only during office hours.
“This would be convenient for the public and helps MBSA provide the best service for all,” he said.
Last October 21, i-ADU was launched by Deputy Mayor, Shukri Mohamad Hamin in conjunction with Meet Customer Day at the SACC Mall.
At the same time, the public can still submit complaints via the MBSA portal, toll-free number 1-800-88-4477, face-to-face, letters, forms and complaints on MBSA’s social media.
The i-Adu app can be loaded via Android while Appstore users can enjoy the app next year.
