SUBANG JAYA, 13 Apr: Good news for Android users because the Subang Jaya Municipal Council (MPSJ) is introducing the Complaints Management System using a mobile application for the convenience of the public to channel their complaints or suggestions.
The latest application allows the public to communicate directly through this channel without charges and can be downloaded via the Google Play House anytime for free.
Through this application, MPSJ is able to respond more quickly on the complaints received through smartphones.
To use this application, complainants are required to register in advance as a MY@MPSJ friend before using it.
On the main page, all actions that can be performed on this application are displayed for complainants to make a choice.
On the complaint page, users can enter all information such as category and type of complaint, the area of the problem, description of problems and so on.
Meanwhile, the complaints location allows complainants to mark the location of the complaint on a map to facilitate locating problems or complaints more quickly.
Meanwhile, the attachment allows complainants to upload picture attachments in the format of “jpg” with sizes not exceeding 2MB per attachment.
To complete the complaint, complainants are required to enter the reference number and the personal identification number, e-mail or phone number to allow details of the complaint to be shown.
Once completed, the page with the full details will be displayed with the details of the complaint, attachment and also current status, including the profile information or complainant username.
NS
