BY: ERMIZI MUHAMAD
SHAH ALAM, JUL 18: KDEB Waste Management Sdn Bhd (KDEB) has set a high standard for itself, aiming to ensure all complaints raised by residents on garbage issues at the Klang Municipal Council (MPK) are resolved.
Selangor Economic Advisor’s Office CEO Dr Fahmi Ngah said the company targets 80% of the residents’ complaints to be resolved in less than a week.
“From our operations up to July 1, we have received 360 complaints, with 98% of the complaints resolved.
“This week alone we have received many complaints and we estimate we would be able to resolve 80% of the complaints every week,” he told SelangorKini.
KDEB, through its command centre, operates seven days a week, controlling and monitoring garbage collection in some 60 MPK areas.
This initiative, according to Dr Fahmi, is to ensure the wellbeing of Klang residents as well as the complete resolution of related problems.
However, he said, KDEB received a number of complaints regarding garbage issues in Klang following the takeover of domestic garbage management at the Klang Municipal Council in July.
“In the initial stages, there were some problems because we had to collect garbage left by the previous contractor.
“So for the past two weeks, we had our contractors collecting garbage both day and night.
“When the situation stabilises, we will make sure each complaint is resolved within two days,” he said.
The command centre can be contacted via 019-274 2824 (Whatsapp), 019-375 9592, 019-375 3980, STARS toll free line at 1-800-88-2824.
In addition, Klang residents can also file complaints directly via e-mail at [email protected].
