BY LIZAWATI MADFA
KLANG, JUL 19: The Smart Selangor Free Bus has not received any serious complaints after two years of operations.
Investment, Small & Medium Industries, Trade & Transport Exco Dato’ Teng Chang Khim said nevertheless, he did receive some minor complaints which had been quickly resolved.
He said there were complaints of non-compliance to bus schedules, congestion due to accidents, lateness and such.
“We do receive complaints but we categorise them as minor and trivial matters.
“We managed to resolve everything to the satisfaction of Smart Selangor Bus passengers,” he said during a media conference.
He was attending the MPK Launching of the Smart Selangor New Bus Route on July 18.
Teng said he had also received requests to add frequency of buses in rural areas, which however, cannot be fulfilled at the moment.
“In some areas, we do have the frequency of two-hour intervals due to fewer passengers compared to areas in the city.
“If we added frequency but there are no passengers, we will incur losses as the cost is quite high at RM800 a day for each bus,” he said.
